PRIVACY POLICY

We at Meraya, need you to understand that the protection of your rights and privacy is essential to us. Everything that we do, it's for consumer loyalty and satisfaction. We regard and secure the individual data you give to us. The Privacy Policy expressed beneath is intended to educate you regarding what data we gather, why we gather such data, how we utilize the data, and the decisions we offer, including how to access and refresh the information. Any reference to our "Site" including the Meraya site, portable applications, and other programming, and any reference to our "Administrations" incorporates our Site, client administration telephone line, and other shopping or item administrations offered by the organization.

Meraya has the authority to amend the existing policies or add additional features to the page. At the point when a modification is made, we will amend the "last updated" date on this page. We may change a couple of highlights, usefulness, offers, exercises, or occasions accessible to you, subject to extra or diverse security decisions that we unveil in association with those chances.

In this arrangement, "individual information" signifies any data identifying with an identifiable person who draws in with our Services or turns into a client of Meraya.

POLICY STATEMENT OF HUMAN RIGHTS

The policies relating to this section are part of the Business Policies adopted by MERAYA and are presented below for reference:
All employees in MERAYA will be treated with equality, respect and dignity.

MERAYA believes in and respects the fundamental human rights according to the United Nations Universal Declaration of Human Rights.

MERAYA will not interfere in the right of employees to observe tenets or practices based on caste, race, national origin, gender, religion, disability, union membership, or political affiliation

MERAYA strongly discourages any form of sexually coercive, threatening, abusive or exploitative behavior.

Any reported incidents relating to direct or indirect physical, sexual, racial, religious, psychological, verbal, or any other form of harassment or abuse, or any other form of intimidation or degrading treatment will not be tolerated by the Group.

Security personnel, if employed by MERAYA are trained to respect the human rights and dignity of all people and use of minimum force proportionate to the perceived threat.

POLICY STATEMENT OF ANTI-HARASMENT AND ABUSE

The policies relating to this section are part of the Business Policies adopted by MERAYA and are presented below for reference:

All employees in MERAYA will be treated with equality, respect and dignity.

MERAYA create and ensure a safe environment that is free of sexual harassment, including safety from persons/visitors coming into contact at the workplace.

MERAYA will not tolerate any sexual advances, requests for sexual favours, and verbal or physical conduct of a sexual nature are, implicitly or explicitly, made a term or condition of teaching/guidance, employment, participation, or evaluation of a person's engagement in any activity

MERAYA will not tolerate any sexual advances, and verbal, non-verbal and/or physical conduct such as loaded comments, remarks or jokes, letters, phone calls or e-mails, gestures, exhibition of pornography, lurid stares.

Any reported incidents relating to direct or indirect physical, sexual, racial, religious, psychological, verbal, or any other form of harassment or abuse, or any other form of intimidation or degrading treatment will not be tolerated by MERAYA

MERAYA will take cognizance of complaints about sexual harassment, conduct enquiries, provide assistance and redressal to the victims, recommend punitive action or take immediate action against the harasser, if necessary.

Security personnel, employed by MERAYA are trained to respect the human rights and dignity of all people and use of minimum force proportionate to the perceived threat.

POLICY STATEMENT ON ESG & SUSTAINABILITY

The policies relating to this section are part of the Business Policies adopted by Meraya is presented below for reference:

Meraya, a leading wholesaler of high-quality charms and charm bracelets, is committed to integrating Environmental, Social, and Governance (ESG) principles into our business operations. We recognize the importance of sustainability and strive to operate in a manner that is environmentally responsible, socially equitable, and governed by high ethical standards. This policy outlines our commitment to ESG and sustainability across all aspects of our business.

Environmental Responsibility

Sustainable Sourcing:
• We are committed to sourcing our materials responsibly, ensuring that all are obtained from legitimate and sustainable sources.

Resource Efficiency:
• We aim to minimize our environmental footprint by improving resource efficiency in our operations. This includes reducing waste, conserving energy, and using water responsibly.
• We continuously seek ways to reduce our carbon footprint through energy-efficient practices and by exploring renewable energy options.

Waste Management:
• We implement waste reduction strategies, including recycling and reusing materials where possible.
• We ensure proper disposal of hazardous materials in compliance with environmental regulations.

Social Responsibility

Ethical Labor Practices:
• We are committed to upholding the highest standards of labor practices, ensuring fair wages, safe working conditions, and the right to collective bargaining for all employees.
• We strictly prohibit child labor, forced labor, and any form of human rights abuse within our operations and supply chain.

Community Engagement:
• We actively engage with the communities in which we operate, contributing to social development through initiatives such as education, healthcare, and local economic development.
• We encourage our employees to volunteer and participate in community service activities.

Diversity and Inclusion:
• We promote a diverse and inclusive workplace where all employees are treated with respect and have equal opportunities for growth and advancement.
• We are committed to eliminating discrimination based on race, gender, age, disability, religion, or sexual orientation.

Governance

Ethical Business Practices:
• We conduct our business with integrity and transparency, adhering to all applicable laws and regulations.
• We maintain a robust anti-corruption and anti-bribery policy, ensuring that all business dealings are conducted ethically.

Risk Management:
• We have established a comprehensive risk management framework to identify, assess, and mitigate risks associated with our operations, including environmental, social, and governance risks.
• We regularly review and update our risk management policies to address emerging issues and ensure continuous improvement.

Stakeholder Engagement:
• We engage with our stakeholders, including customers, suppliers, employees, and investors, to understand their concerns and expectations regarding our ESG performance.
• We are committed to transparent communication, regularly reporting on our ESG initiatives and progress.

Meraya is dedicated to operating as a responsible and sustainable business. By integrating ESG principles into our core operations, we aim to create long-term value for our stakeholders and contribute positively to society and the environment. We believe that our commitment to sustainability is essential for the success and resilience of our business and the well-being of our planet.

COLLECTION OF INFORMATION

Data You Provide: On different occasions, you choose to give us your personal information. You should realize that we get and may store all the personal data (regardless of whether composed or oral) that you give to us. This incorporates individual data given to us through any methods; including, without confinement, through our Site, through email, via phone, and through any form of social media platform (for instance Facebook, Twitter, Pinterest). You can decide not to give certain data, however, and then you probably won't be able to buy items or be able to exploit our offers, highlights, or promotions. To add to that, we may gather data about your buys, shipping address, sex, occupation, birthday, conjugal status, interests, and bank information. You may give us names or other contact data for a friend to exploit a referral, spouse, or other program or to send them item data or endowments. Subject to limitations forced under relevant laws and except if specified when you give us the data, the data we gather about you and your significant other might be recorded and utilized in the ways depicted in this Privacy Policy.

Data We Collect Through Cookies and Other Technologies: A cookie is a small document that stays on your PC, cell phone, or other gadgets, and permits our associates or us to recognize your gadget when you come back to our Service and record data about your use of our Services.

We use cookies for the following purposes:

For essential operation: Cookies are important to enable us to operate our Services. For instance, they are required to enable you to access secure territories, (for example, your account and profile pages) and to utilize features like the shopping cart.
Efficiency and Functionality: Cookies help us upgrade the exhibition and usefulness of our Services. For instance, cookies help us recognize you or your gadget when you return to our Service with the goal that you don't need to log in to see your shopping cart and wish list.
Customization and Analytics: Analytics and customization cookies, including other-party cookies, are used to accumulate data on how our Services are being utilized by our guests and to gauge how successful our marketing strategies are. We utilize the information to improve and customize our Services and make sure the content you see on the page is relevant to you. We additionally utilize the information we gather to help distinguish and prevent fraudulent parties and to track visits from our subsidiaries or partners.
Targeting/publicizing: Cookies help us to modify and control (e.g., by tapping the recurrence of) the promotions you get, provide you with custom-made offers and measure the adequacy of our marketing campaigns. For example, if we focus on an advertisement and promote it on the website, we may use the cookies on our Site to gauge the number of viewers that later visited our Site – and in this way, how successful the advertisement was. Or, we may "retarget" viewers to our Site by giving them offers (regardless of whether through online presentation media, email, or newsletter) which is similar to what they saw or showed enthusiasm for during their Site visits.
Social media networking cookies: Cookies enable guests to share our pages and substance via third-party websites. You are in every case permitted to decline cookies if your browser grants; although, by declining the utilization of cookies you will be unable to utilize certain promotions on, and important parts of, our Site. Likewise, because the data we get might be mixed, we may, in any case, have the option to recognize your internet browser, PC, or cell phone when you get to our Services regardless of whether you incapacitate the cookies.
We may utilize, or grant our partners to utilize, different innovations like cookies for similar purposes as we use them. Given below are the instances: -

Image tracking: We may use graphics (for example, GIFs), which are small picture files that we implant into our email bulletins, to realize whether you opened or sent the pamphlet or tapped on any of the substances. This data educates us concerning our pamphlets' viability and encourages us to guarantee that we're conveying data that you find fascinating.
Storage: We utilize storage, (for example, HTML5 or Flash) for recurrence capping purposes and to give you relevant publicizing. We may gather data about your area and your cell phone, (for example, working framework, gadget type, and date and timestamp), a unique identifier for your gadget, when you download or utilize our portable application. We will likewise follow data about how you utilize your App, and consolidate that data to whatever other data that we have about you (which may incorporate data about your site use).

UTILIZATION OF YOUR PERSONAL INFORMATION

We may utilize the data we gather about you (unless otherwise confined by law) to:

Facilitate your buys and offer the services you demand
Confirm and track your request
Respond to your remarks, request, and demands
Compare and survey your data for mistakes, oversights, and precision
Prevent and distinguish extortion or misuse
Facilitate your guarantee or warranty, for example, cleanings, fixes, or resizes of your items
Provide and improve the services we provide and item offerings
Improve advertising and in general, the entire client experience
Identify your item and service inclinations
Offer you customized content which might be on our Site, different sites, cell phones or applications, or different channels (including online and offline services)
Understand our client inclinations, demographics, interests, and conduct
Administer and satisfy our challenges and different advancements
Process or react to your application for present or future professional openings
Contact you in regards to items and administrations (of Meraya or our accomplices) that we accept might bear some significance with you
Comply with relevant lawful necessities and Meraya arrangements and strategies
We may combine the data you give to us after some time, and we may consolidate such data with data that is openly accessible, gathered through cookies and different advances, and data that we get from our accomplices, partners, and other outsiders. We esteem your remarks, criticism, tributes, and so forth, which help us improve our products and services.

DATA THAT WE MAY SHARE WITH OTHERS

We may share your data, including personal data, in the following cases:

Meraya and affiliates: We may impart your personal information to affiliated entities, e.g., any corporate partners or affiliates
Specialist organizations: We may use third-party service providers for specific services for our benefit, including shipping, installment preparing, charging and assembly, information stockpiling/the executives, promoting and information improvement, mailing, and messaging just as different client, tech, and operational support.
Unique occasions: If you partake in a unique occasion (for instance, an advancement, challenge, or sweepstakes), Meraya may impart your data to those associations taking an interest in the appropriate occasion.
Imparting to Other Companies (for their promoting or analytic purposes): We may share your data with different organizations or associations which are not part of Meraya. These organizations and associations may utilize the data we offer to give or help different organizations give, offers to you, advertise items, services, or changes to you, and perform information investigation concerning your utilization of our Services. Our partners may likewise utilize cookies on our Site for similar general purposes recognized in this Privacy Policy, including improving their promotions, products, and services. Third parties might utilize cookies and different innovations to gather data about your online exercises after some time and crosswise over various sites. Third parties affiliated with us may likewise utilize other "gadget charting" data to make inductions and associations about our clients and potential clients crosswise over different devices –for example, cell phones, tablets, and browsers. (These organizations may, for example, make deductions that gadgets seen at a typical IP address are utilized by common clients.) Companies that we share data with may utilize the data we give to them, regularly in the mix with their current data, to give you progressively applicable publicizing.
Conformity with Law and Fraud Protection: We may reveal your data: (1) when we put stock in compliance with common decency that it is important to consent to any relevant law, guideline, lawful procedure, or legislative solicitation, for example, legal demands by open specialists, including to meet national security or law implementation prerequisites; (2) to research, avert or make a move in regards to potential criminal operations, suspected extortion, circumstances including potential dangers to the physical well-being of any individual or circumstances including potential infringement of our Terms and Conditions or different strategies; (3) to different organizations and associations for misrepresentation of insurance and hazard decrease; and (4) to uphold any understanding we have with you.
Business Transfer: Your data might be unveiled as a component of any merger, closeout of organization resources, or obtaining, just as in case of indebtedness, liquidation, or receivership (or in due steadiness paving the way to any procurement), in which case data would be moved as one of the business resources of the Company.
Total Information: We may, and we may approve outsiders to, make total records from individual data by barring data that makes the data recognizable. We may utilize and uncover, and approve outsiders to utilize and unveil, total non-individual data at our prudence.

CHILDREN UNDER 13

Meraya does not intentionally collect individual information from people aged less than 13. On the off chance that we discover that we have collected individual data from an individual younger than 13, we will immediately erase that information from our frameworks.

CONNECTIONS

Our Site may give to third-party sites which are beyond our ability to do anything about and not secured by this Privacy Policy. We urge you to survey the protection strategies posted on these (and all) sites.

SECURITY

We use a fair mix of physical and electronic security advancements, methods, and authoritative measures to help shield your data from unapproved access, use, or exposure. While we endeavor to protect your data, we can't ensure or warrant the security of any data you uncover or transmit to us.

UPDATING YOUR INFORMATION

If you have made a Meraya account, you can survey and change certain individual data identifying with your Meraya account whenever by signing on to your record. Otherwise, to find out more, it would be ideal if you get in touch with us.

POILCY STATEMENT SUPPLY CHAIN

The policies relating to this section are part of the Business Policies adopted by MERAYA is presented below for reference:

The company shall complete the due diligence process prior to initiate business relationship. The company shall purchase/sale diamonds that are fully compliant with Kimberly Process Certification Scheme (KPCS) and shall purchase precious metals from legitimate source only.

The company shall ensure that all of its respective activities are in line with the OECD Due Diligence Guidelines, The Responsible Jewellery Council Standard and as per Universal Declaration on Human Rights laid down by United Nations.

The company shall prohibit any procurement from Conflict-Affected & High-Risk areas and adhere to compliance with standards on Anti-Money Laundering (AML) and Combatting the Financing of Terrorism (CFT).

Relevant Employees shall be trained on the Supply Chain & Due Diligence Requirement and OECD guideline at regular interval. We shall also provide support to our business partners and stakeholder for the same.

The company shall carry out risk assessment for its supply chain and shall not enter into any business relationship or if may require then shall suspend/discontinue the engagement with any such supplier involved in dealing with Conflict-Affected and High- Risk areas, Any form of Human Right Violation; Torture, Cruel, In-Human and Degrading Treatment; Forced/Compulsory Labour; Child Labour; Abuses such as widespread Sexual Violence; War Crimes; other serious violations of International Humanitarian Law, Crime against Humanity; Genocide and/or To Bribe or To be Bribed. We strictly condemn and prohibit any Direct/Indirect support to public/private security forces which illegally Control, Tax or Extort money from Mining Sites, Transportation Routes and Upstream Sectors. The company shall verify counterparty details, including the Know Your Customer (KYC) for any precious metals supplying Counterparties at regular interval. The company shall carry out risk-based assessment, set appropriate verification control and monitoring of all such commercial activities and transactions.

The company shall assign responsibility of Supply Chain Integrity and due diligence compliance to senior personnel of the organisation to prevent any risk of illegal activities or beach of it. The company shall implement the management strategy to respond to identified risks. For the same, Compliance Officer shall report to Senior Management in case of any such violation of this policy.

The company has established a risk assessment module and any business partners with high risk rating shall be red flagged and report to be submitted to senior management. Grievance Mechanism

The purpose of this document is to outline a process through which any stakeholder can understand due diligence and supply chain integrity policy of the organization. The identity of the person who so ever has registered a concern shall be kept confidential and no retaliatory action shall be taken against any whistle blower. For anonymous submissions, you may refrain to provide your contact information.

Please share your Complaint/Grievance/Suggestion on mail id available on website homepage.

Buyback guarantee

We provide a buyback guarantee to our customers for a maximum period of 15 days from the order date.

Non Refundable items

Return of Customized and engraved products is not allowed.
Special orders are not eligible for return or exchange. They are final sales that cannot be returned.
Shipping fees are not eligible for a refund.
Returns without the return id will be refused immediately on the receipt. If there is any missing paperwork or product, the request won't be processed. It is advised that you double-check everything before you return the items to us.
Please make sure to pick the correct jewelry size at the time of purchase because they are non-refundable once customized or altered.

Damaged items

We make every possible effort to deliver all your orders in perfect condition. If you receive the order in a damaged condition, you can call us at +1 (202) 985-2182. You need to share the unboxing video with us to confirm the same. Keep all the packaging unless instructed by Meraya. If you want to claim for damaged or missing items, it must be reported immediately or within 7 days from the date you received your order. Please note, Meraya is not responsible for lost or damaged returned orders.

Exchange an order

You are eligible to exchange the order within 15 days of the date when the order was shipped to you. First, you need to return the item for a refund. We will check whether the returned item is in the original and unused condition or not. After we confirm positively, your Meraya account will be credited. It should take around 7 days for the refund to be processed and the credit to reflect in your account. For any queries, get in touch

Return items in unused condition

If you are returning the order, you need to make sure the jewelry is in the same condition as it was sent to you. That is it should be in the original packaging and tags. There should be no damage done to the order, otherwise, the return request would be canceled.

Meraya’s Return Process

Get your return request number

Call +1 (202) 985-2182 to get in touch with a member of our customer care team. After the call, you will receive an email on your registered email id with all the instructions you need to follow while returning the order. Also, you will receive your unique return request number.

Get your shipping and insurance sorted

You can take assistance regarding courier services from our service team. Alternatively, you can arrange the return. Make sure that your local carrier will insure your jewelry to the value that was paid.

Pack your items securely and with care

Return the order in the same box and packaging you received it. Write the unique return request number on the shipping box to be returned. If your return is for refund or exchange and it is certified lab-grown diamonds, please include the received diamond certificate or all grading reports. Diamond grading reports and certificates are not required for repairs and resizing. If your return is without the diamond certificate, you will be charged for the replacement cost. Mention the address of Meraya’s office on the box.

Quality check on the receipt of the returned order

We make every effort to quickly process your returns. Once we receive your shipment, you will get an email regarding the same. We will update the information on our return portal within 24 hours of receipt. The order is sent to our quality assurance team. A thorough quality check will be conducted before processing your request. It takes 5 to 15 days to complete the process. Once your return request is approved, you will get an email for the confirmation and the credit will reflect in your bank account within 7 business working days.

Refund period

The refund will be credited to your account within 7 business working days after the return request has been accepted.

Returns tracking

Check the status of your returned order through the emails we will send to your registered email id.

Cancel or change the order

If you decide to cancel or modify the order, get in touch at (+1 (202) 985-2182). We will make every effort to make the best possible action provided the order hasn’t been processed through our system. But, we cannot accommodate exchanges or cancellations on special order requests and orders that have already been shipped. The rerouting of packages to alternate addresses is not possible once the order is in transit. You can contact us if you want the package to be held for collection. If you want to cancel the order that has already been shipped, please get in touch to set up a merchandised return once you receive the order.

DELIVERY INFORMATION

Meraya believes in providing a hassle-free shopping experience to its customers. We believe that our job extends to the time after you receive your order. We have a simple shipping procedure to make the customers’ lives easy. We ensure the products to be delivered are fully insured until your package reaches your doorstep. We would appreciate it if you check the order thoroughly once you receive it. In case of any discrepancy, get in touch with us.

We do a thorough process of inspection before shipping your order. We believe not only in delivering quality but also in exceptional customer service. We would advise you to go through our delivery policy to get a better understanding of our services.

Courier partners

We have partnered with reputed and ethical courier companies. They include both local and international courier companies. The delivery above the value of US$ 3000 does not add any additional charges to your order value. The delivery time of the products will depend on the quantity of the order and the location of the shipping address. We make sure that your order is properly packed and that there is no harm or damage to your courier during transit.

Free shipping/shipping costs

The shipping costs will depend on the quantity of the order. We provide free shipping services for orders above US$ 3000. The regular shipping on products will not incur any additional charges in India. However, Meraya won’t be responsible for additional charges that might get levied on international orders. Additional charges such as customs duties, VAT, taxes, or surcharges may be imposed by the country on your package. Meraya won’t be responsible for any kind of additional charges. So, it is advised that you check in with the local government authorities before placing an order to get an idea of additional charges that might be levied.

Delivery location

We deliver worldwide. We deliver to the address given by the customer while placing the order. Please note that the current waiver of shipping fees is limited to India and USA. Shipping charges may vary depending on the Shipping location. The rerouting of the packages to the alternate addresses is not possible once the order is in transit. However, if you want the package to be held, you can reach out to us.

Delivery time

You will receive your order within the time frame of 7 to 10 business working days in India. In the case of international orders, the delivery time will vary from one week to three weeks.

Delivery instructions

We deliver your orders only to physical addresses and not P.O. Box addresses. The shipping address you provide can be a home, business, office, or, alternate address you want to provide. You or, someone on your behalf needs to be physically present to acknowledge the package. The signature of the person who is collecting the package will also be recorded.

Insurance

Meraya believes in delivering products in fit and fine condition. It makes every effort to prevent the loss or damage that may occur during transit. All the orders are insured for the whole transit until the time they reach your doorstep.

Packaging

We believe in crafting world-class lab-grown diamonds at Meraya. We always focus on quality than quantity. Our products undergo a thorough process of several quality checks before they are out for order. Packaging is the most important factor through which we ensure the safe delivery of our products. We put conscious thought into designing packaging styles that are both safe and eye-pleasing. Our packing involves multiple layers of covers that ensure there are no shipping mishaps.

Orders Tracking

Once you place the order, the unique transaction ID will be generated. This ID will help you to track your order. You will receive an email regarding all the details of your order. The email will also contain the estimated delivery time for your order to be delivered. For further tracking information, you can reach out to us at (+1 (202) 985-2182)