TERMS AND CONDITIONS
These terms and conditions keep a watch on the use of the website or any purchase transaction done by the customer on the website. It constitutes an agreement between the customer and the company. Meraya has the right to modify the terms and conditions at any given point in time. The modifications will be effective immediately. Thus it is suggested that you review the terms and conditions on regular basis.
Trademark and Copyright
This is created and claimed by Meraya. All the structure and substance present on the website that includes content, images, videos, wallpapers, themes, illustrations, logos, symbols, programming, and any other relevant information is the property of Meraya and is ensured by worldwide copyright laws.
Meraya, The Expression Of Love, and different imprints indicated on the Meraya site(s) are trademarks as well as administration characteristics of the company. All the illustrations, logos, symbols, headers, contents, demonstrations, and administration names are additional trademarks of Meraya. Every single trademark concerning the items sold on this site is the sole property of Meraya. Nothing mentioned on the site or in the terms and conditions is compulsory to be understood as a permit or authority to utilize any trademarks or administrative imprints shown on the site without the permission of the company.
Utilization of website
Meraya website(s) content and substance are exclusively for individual and non-business use by the guest visitor and online customers. Any utilization of the sites other than the above-mentioned uses is strictly prohibited. You agree to not imitate, share, transmit, modify, do subordinate works from or financially misuse in any capacity any of the substance or element of the website. But, you may download, electronically duplicate, and print any of the substance of the website for your non-business utilization as it is. This is a revocable permit, not an exchange of title, and is liable to the limitations that you may not (a) adjust the substance or use it for any business reason, or any open presentation, execution, deal or rental, (b) decompile, figure out, or dismantle the substance, or (c) expel any copyright, trademark enrolment, or other exclusive notification from the substance. You commit not to utilize the site in any way that can be harmful or defeats the purpose of the website.
The Site might allow the collection, sharing, and distribution of the content (names, stories, and paragraphs) submitted by you. This is also known as user substance. You can comprehend that user substances are distributed. You will be responsible for your submissions after the results of posting, distributing, or transferring them. We have a complete eye on the distribution of the user substance. We hold the privilege in our sole prudence and we can erase and evacuate any substance posted on the website under any conditions without providing any notice.
Licensed innovation Rights’ signifies any rights, titles, and interests, regardless of whether outside or residential, in and to any copyrights, administration imprints, trademarks, or comparable protected innovation rights, just as any ethical rights, privileges of security, exposure and comparable privileges of any kind under the laws or guidelines of any legislative, administrative, or legal expert, remote or household. You have the authority over the majority of the possession rights in and to your user submissions.
Products and Availability
There might be instances when the order has been confirmed but it gets canceled after confirmation due to the unavailability of the product. We make every possible effort to ensure that the displayed products are in stock, but some items might have high demand and get sold immediately, there might be a short period after the submission of an order and the order is no longer available. Thus, you agree that we can cancel your order after you have received a notification of “order confirmation” without penalty.
There might be rare instances when you receive a shipping confirmation from us due to the unavailability of the products in our inventory in later days, we may rescind our acceptance and cancel your order without any penalty. You agree to that.
If you’re interested in a piece of Meraya’s lab-grown diamonds that is currently on backorder, you can contact us and we will tell you when the item will be back in stock. Due to the volume of orders we receive, sometimes an item may go out of stock before we can post a notification on the site because of the volume of orders we receive at a particular point in time. In case this situation arises, we will contact you directly to discuss possible options.
We hold the right to change the prices of the products listed on our website without any prior notice. There might be instances of typographical errors and wrong prices might get displayed on the website. We make every possible effort to avoid any errors or inaccuracies on the website but they may occur. If there is an instance of any kind of error, we hold the right to change the information and we do not promote inaccurate prices.
If the product's price is lower than the actual price, we will notify you by either contacting you before shipping the order or canceling the order and notifying you of such cancellation. If the order has been shipped already, you are required to pay the difference between the actual and charged prices. We apologize for the inconvenience that this might cause. In case of any queries, you can get in touch with us at Contact (+1 (202) 985-2182) or Email Id (firstname.lastname@example.org).
Once, you chose Meraya’s lab-grown diamonds, you will be asked to provide the shipping information. When we have the shipping details, you are required to do the payment. You are required to pay for the orders only via bank wire.
Sales and Prices Reductions
We at Meraya strive to provide the best and most affordable price to the customers without compromising on quality. The price negotiation will depend on the size of the order and does not apply to all orders.
We accept payment only via Bank Wire. Your jewelry will be sent only after the receipt of the payment to our bank.
We understand that diamonds are valuable products so the Meraya shipments are fully insured during the transit until they reach your door. For added security, we take your signature upon the delivery of the order. So make sure you or someone you know is there to sign for it.
Lab-Grown Diamond Certificates
When you order certified lab-grown diamonds, it will be sent to you with a relevant grading report or lab-grown diamond certificate. In case you return the order, these grading reports need to be submitted along with the order. These grading reports are detailed documents that are compiled carefully by our lab-grown diamond grading experts. These reports are expensive to replace so it is our sincere request to return them with the order. Failure to do so will cause you to pay the replacement fee.
Meraya has the authority to amend the existing policies or add additional features to the page. At the point when a modification is made, we will amend the "last updated" date on this page. We may change a couple of highlights, usefulness, offers, exercises, or occasions accessible to you, subject to extra or diverse security decisions that we unveil in association with those chances.
In this arrangement, "individual information" signifies any data identifying with an identifiable person who draws in with our Services or turns into a client of Meraya.
COLLECTION OF INFORMATION
Data We Collect Through Cookies and Other Technologies: A cookie is a small document that stays on your PC, cell phone, or other gadgets, and permits our associates or us to recognize your gadget when you come back to our Service and record data about your use of our Services.
For essential operation: Cookies are important to enable us to operate our Services. For instance, they are required to enable you to access secure territories, (for example, your account and profile pages) and to utilize features like the shopping cart.
Efficiency and Functionality: Cookies help us upgrade the exhibition and usefulness of our Services. For instance, cookies help us recognize you or your gadget when you return to our Service with the goal that you don't need to log in to see your shopping cart and wish list.
Customization and Analytics: Analytics and customization cookies, including other-party cookies, are used to accumulate data on how our Services are being utilized by our guests and to gauge how successful our marketing strategies are. We utilize the information to improve and customize our Services and make sure the content you see on the page is relevant to you. We additionally utilize the information we gather to help distinguish and prevent fraudulent parties and to track visits from our subsidiaries or partners.
Targeting/publicizing: Cookies help us to modify and control (e.g., by tapping the recurrence of) the promotions you get, provide you with custom-made offers and measure the adequacy of our marketing campaigns. For example, if we focus on an advertisement and promote it on the website, we may use the cookies on our Site to gauge the number of viewers that later visited our Site – and in this way, how successful the advertisement was. Or, we may "retarget" viewers to our Site by giving them offers (regardless of whether through online presentation media, email, or newsletter) which is similar to what they saw or showed enthusiasm for during their Site visits.
Social media networking cookies: Cookies enable guests to share our pages and substance via third-party websites. You are in every case permitted to decline cookies if your browser grants; although, by declining the utilization of cookies you will be unable to utilize certain promotions on, and important parts of, our Site. Likewise, because the data we get might be mixed, we may, in any case, have the option to recognize your internet browser, PC, or cell phone when you get to our Services regardless of whether you incapacitate the cookies.
We may utilize, or grant our partners to utilize, different innovations like cookies for similar purposes as we use them. Given below are the instances: -
Image tracking: We may use graphics (for example, GIFs), which are small picture files that we implant into our email bulletins, to realize whether you opened or sent the pamphlet or tapped on any of the substances. This data educates us concerning our pamphlets' viability and encourages us to guarantee that we're conveying data that you find fascinating.
Storage: We utilize storage, (for example, HTML5 or Flash) for recurrence capping purposes and to give you relevant publicizing. We may gather data about your area and your cell phone, (for example, working framework, gadget type, and date and timestamp), a unique identifier for your gadget, when you download or utilize our portable application. We will likewise follow data about how you utilize your App, and consolidate that data to whatever other data that we have about you (which may incorporate data about your site use).
UTILIZATION OF YOUR PERSONAL INFORMATION
We may utilize the data we gather about you (unless otherwise confined by law) to:
Facilitate your buys and offer the services you demand
Confirm and track your request
Respond to your remarks, request, and demands
Compare and survey your data for mistakes, oversights, and precision
Prevent and distinguish extortion or misuse
Facilitate your guarantee or warranty, for example, cleanings, fixes, or resizes of your items
Provide and improve the services we provide and item offerings
Improve advertising and in general, the entire client experience
Identify your item and service inclinations
Offer you customized content which might be on our Site, different sites, cell phones or applications, or different channels (including online and offline services)
Understand our client inclinations, demographics, interests, and conduct
Administer and satisfy our challenges and different advancements
Process or react to your application for present or future professional openings
Contact you in regards to items and administrations (of Meraya or our accomplices) that we accept might bear some significance with you
Comply with relevant lawful necessities and Meraya arrangements and strategies
We may combine the data you give to us after some time, and we may consolidate such data with data that is openly accessible, gathered through cookies and different advances, and data that we get from our accomplices, partners, and other outsiders. We esteem your remarks, criticism, tributes, and so forth, which help us improve our products and services.
DATA THAT WE MAY SHARE WITH OTHERS
We may share your data, including personal data, in the following cases:
Meraya and affiliates: We may impart your personal information to affiliated entities, e.g., any corporate partners or affiliates
Specialist organizations: We may use third-party service providers for specific services for our benefit, including shipping, installment preparing, charging and assembly, information stockpiling/the executives, promoting and information improvement, mailing, and messaging just as different client, tech, and operational support.
Unique occasions: If you partake in a unique occasion (for instance, an advancement, challenge, or sweepstakes), Meraya may impart your data to those associations taking an interest in the appropriate occasion.
Conformity with Law and Fraud Protection: We may reveal your data: (1) when we put stock in compliance with common decency that it is important to consent to any relevant law, guideline, lawful procedure, or legislative solicitation, for example, legal demands by open specialists, including to meet national security or law implementation prerequisites; (2) to research, avert or make a move in regards to potential criminal operations, suspected extortion, circumstances including potential dangers to the physical well-being of any individual or circumstances including potential infringement of our Terms and Conditions or different strategies; (3) to different organizations and associations for misrepresentation of insurance and hazard decrease; and (4) to uphold any understanding we have with you.
Business Transfer: Your data might be unveiled as a component of any merger, closeout of organization resources, or obtaining, just as in case of indebtedness, liquidation, or receivership (or in due steadiness paving the way to any procurement), in which case data would be moved as one of the business resources of the Company.
Total Information: We may, and we may approve outsiders to, make total records from individual data by barring data that makes the data recognizable. We may utilize and uncover, and approve outsiders to utilize and unveil, total non-individual data at our prudence.
CHILDREN UNDER 13
Meraya does not intentionally collect individual information from people aged less than 13. On the off chance that we discover that we have collected individual data from an individual younger than 13, we will immediately erase that information from our frameworks.
We use a fair mix of physical and electronic security advancements, methods, and authoritative measures to help shield your data from unapproved access, use, or exposure. While we endeavor to protect your data, we can't ensure or warrant the security of any data you uncover or transmit to us.
UPDATING YOUR INFORMATION
If you have made a Meraya account, you can survey and change certain individual data identifying with your Meraya account whenever by signing on to your record. Otherwise, to find out more, it would be ideal if you get in touch with us.
We provide a buyback guarantee to our customers for a maximum period of 15 days from the order date.
Non Refundable items
Return of Customized and engraved products is not allowed.
Special orders are not eligible for return or exchange. They are final sales that cannot be returned.
Shipping fees are not eligible for a refund.
Returns without the return id will be refused immediately on the receipt. If there is any missing paperwork or product, the request won't be processed. It is advised that you double-check everything before you return the items to us.
Please make sure to pick the correct jewelry size at the time of purchase because they are non-refundable once customized or altered.
We make every possible effort to deliver all your orders in perfect condition. If you receive the order in a damaged condition, you can call us at +1 (202) 985-2182. You need to share the unboxing video with us to confirm the same. Keep all the packaging unless instructed by Meraya. If you want to claim for damaged or missing items, it must be reported immediately or within 7 days from the date you received your order. Please note, Meraya is not responsible for lost or damaged returned orders.
Exchange an order
You are eligible to exchange the order within 15 days of the date when the order was shipped to you. First, you need to return the item for a refund. We will check whether the returned item is in the original and unused condition or not. After we confirm positively, your Meraya account will be credited. It should take around 7 days for the refund to be processed and the credit to reflect in your account. For any queries, get in touch
Return items in unused condition
If you are returning the order, you need to make sure the jewelry is in the same condition as it was sent to you. That is it should be in the original packaging and tags. There should be no damage done to the order, otherwise, the return request would be canceled.
Meraya’s Return Process
Get your return request number
Call +1 (202) 985-2182 to get in touch with a member of our customer care team. After the call, you will receive an email on your registered email id with all the instructions you need to follow while returning the order. Also, you will receive your unique return request number.
Get your shipping and insurance sorted
You can take assistance regarding courier services from our service team. Alternatively, you can arrange the return. Make sure that your local carrier will insure your jewelry to the value that was paid.
Pack your items securely and with care
Return the order in the same box and packaging you received it. Write the unique return request number on the shipping box to be returned. If your return is for refund or exchange and it is certified lab-grown diamonds, please include the received diamond certificate or all grading reports. Diamond grading reports and certificates are not required for repairs and resizing. If your return is without the diamond certificate, you will be charged for the replacement cost. Mention the address of Meraya’s office on the box.
Quality check on the receipt of the returned order
We make every effort to quickly process your returns. Once we receive your shipment, you will get an email regarding the same. We will update the information on our return portal within 24 hours of receipt. The order is sent to our quality assurance team. A thorough quality check will be conducted before processing your request. It takes 5 to 15 days to complete the process. Once your return request is approved, you will get an email for the confirmation and the credit will reflect in your bank account within 7 business working days.
The refund will be credited to your account within 7 business working days after the return request has been accepted.
Check the status of your returned order through the emails we will send to your registered email id.
Cancel or change the order
If you decide to cancel or modify the order, get in touch at (+1 (202) 985-2182). We will make every effort to make the best possible action provided the order hasn’t been processed through our system. But, we cannot accommodate exchanges or cancellations on special order requests and orders that have already been shipped. The rerouting of packages to alternate addresses is not possible once the order is in transit. You can contact us if you want the package to be held for collection. If you want to cancel the order that has already been shipped, please get in touch to set up a merchandised return once you receive the order.
Meraya believes in providing a hassle-free shopping experience to its customers. We believe that our job extends to the time after you receive your order. We have a simple shipping procedure to make the customers’ lives easy. We ensure the products to be delivered are fully insured until your package reaches your doorstep. We would appreciate it if you check the order thoroughly once you receive it. In case of any discrepancy, get in touch with us.
We do a thorough process of inspection before shipping your order. We believe not only in delivering quality but also in exceptional customer service. We would advise you to go through our delivery policy to get a better understanding of our services.
We have partnered with reputed and ethical courier companies. They include both local and international courier companies. The delivery above the value of US$ 3000 does not add any additional charges to your order value. The delivery time of the products will depend on the quantity of the order and the location of the shipping address. We make sure that your order is properly packed and that there is no harm or damage to your courier during transit.
Free shipping/shipping costs
The shipping costs will depend on the quantity of the order. We provide free shipping services for orders above US$ 3000. The regular shipping on products will not incur any additional charges in India. However, Meraya won’t be responsible for additional charges that might get levied on international orders. Additional charges such as customs duties, VAT, taxes, or surcharges may be imposed by the country on your package. Meraya won’t be responsible for any kind of additional charges. So, it is advised that you check in with the local government authorities before placing an order to get an idea of additional charges that might be levied.
We deliver worldwide. We deliver to the address given by the customer while placing the order. Please note that the current waiver of shipping fees is limited to India and USA. Shipping charges may vary depending on the Shipping location. The rerouting of the packages to the alternate addresses is not possible once the order is in transit. However, if you want the package to be held, you can reach out to us.
You will receive your order within the time frame of 7 to 10 business working days in India. In the case of international orders, the delivery time will vary from one week to three weeks.
We deliver your orders only to physical addresses and not P.O. Box addresses. The shipping address you provide can be a home, business, office, or, alternate address you want to provide. You or, someone on your behalf needs to be physically present to acknowledge the package. The signature of the person who is collecting the package will also be recorded.
Meraya believes in delivering products in fit and fine condition. It makes every effort to prevent the loss or damage that may occur during transit. All the orders are insured for the whole transit until the time they reach your doorstep.
We believe in crafting world-class lab-grown diamonds at Meraya. We always focus on quality than quantity. Our products undergo a thorough process of several quality checks before they are out for order. Packaging is the most important factor through which we ensure the safe delivery of our products. We put conscious thought into designing packaging styles that are both safe and eye-pleasing. Our packing involves multiple layers of covers that ensure there are no shipping mishaps.
Once you place the order, the unique transaction ID will be generated. This ID will help you to track your order. You will receive an email regarding all the details of your order. The email will also contain the estimated delivery time for your order to be delivered. For further tracking information, you can reach out to us at (+1 (202) 985-2182)